HeyBet Baji Privacy Policy – Your Data, Our Responsibility

HeyBet Baji places the highest importance on the privacy of all its users. This Privacy Policy ("Policy") describes what information we collect, how we use it, and how we keep it secure when you use the heybetbaji.com website, mobile app, and related services ("Platform").

This policy applies to your entire relationship with HeyBet Baji — from registration through gaming, payments, bonus claims, and support. By using our platform, you agree to this Privacy Policy.

This Privacy Policy has been prepared in accordance with applicable data protection laws in Bangladesh and international best practices. HeyBet Baji is a licensed platform that places user safety and privacy at the heart of its business values.

HeyBet Baji only collects information that is genuinely necessary to provide our services. Collecting irrelevant or excessive data goes against our policy.

Directly Collected Information

The following information is collected when you register or use our services:

• Identity information: Full name, date of birth, national ID number (for KYC verification).
• Contact Information: Email address, mobile number, current address.
• Financial Information: Payment methods (bKash, Nagad, Rocket, bank details), transaction history.
• Account Information: Username, password (encrypted), account activity logs.
• Verification Documents: A photo of your passport, national ID card, or birth registration certificate.

Automatically collected information

Certain information is collected automatically while you use the platform:

HeyBet Baji uses your information only for specific, legitimate purposes. We never misuse your data — that is our core commitment.

• Account creation and management: To ensure secure registration, login, and account protection.
• Identity Verification (KYC): To meet legal obligations and prevent fraud.
• Payment Processing: To securely process deposits and withdrawals.
• Customer support: To resolve your complaints and queries promptly and accurately.
• Security monitoring: To detect unusual activity and keep your account secure.
• Service Improvement: Analyzed to improve your experience on the platform.
• Legal compliance: To comply with regulatory authority directives and legal obligations.
• Relevant Communications: To send important updates, promotions, and security alerts.

HeyBet Baji never sells your personal data. However, in limited and specific circumstances, information may be shared with trusted partners.

Who Your Information Is Shared With

• Payment Processors: Relevant information is shared with bKash, Nagad, Rocket, or your bank as needed to complete transactions.
• KYC verification provider: With licensed third parties for identity verification.
• IT Service Providers: With hosting, cloud storage, and cybersecurity service providers.
• Law enforcement: With government authorities pursuant to court orders or lawful investigations.

HeyBet Baji follows the highest industry standards to protect your data. Our security infrastructure is continuously updated and monitored.

Technical Security

• TLS/SSL 256-bit Encryption: All data transmissions are encrypted.
• Encrypted password storage: Passwords are never stored in plain text — only their hashed values are retained.
• Firewall & DDoS protection: Servers are protected against external attacks.
• Two-factor authentication (2FA): An extra layer of security for your account.
• Real-Time Monitoring: A 24/7 security monitoring team is active at all times.

Operational security

• Only authorized personnel have access to user data.
• All staff receive regular data protection training.
• In the event of a security breach, affected users are notified within 72 hours.

HeyBet Baji uses cookies on its website to ensure platform functionality and to enhance your browsing experience.

Cookies We Use

You can manage or delete cookies through your browser settings. However, disabling essential cookies may affect certain features of the platform.

HeyBet Baji retains your data only for as long as necessary. Once the specified period has passed, your data is securely deleted or anonymized.

• Account Information: For the duration of active account use and 5 years after closure.
• Financial Transaction Records: 7 years, as required by legal obligations.
• KYC Documents: 5 years after account closure.
• Communication Logs: 3 years.
• Cookie Data: Based on cookie type (see the table above).

As a HeyBet Baji user, you have the following rights over your personal data. To exercise any of these rights, contact us at support@heybetbaji.com.

• Right to access: You may request to know what personal information we hold about you.
• Right to rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: In certain circumstances, you may request that your personal data be deleted.
• Right to object to processing: You may object to the use of your data for specific purposes.
• Data Portability: You may request a copy of your information in a portable, accessible format.
• Withdrawal of Consent: You may opt out of marketing communications at any time.

HeyBet Baji is strictly for users aged 18 and above. We do not knowingly collect any personal information from minors.

If a minor registers by mistake and we identify it, the account will be immediately closed and all collected data will be securely deleted. If a parent or guardian suspects their child is using HeyBet Baji, please contact us immediately at support@heybetbaji.com.

HeyBet Baji platform may integrate certain third-party services, such as payment gateways and game providers. These providers have their own privacy policies, and HeyBet Baji is not responsible for how they collect or use your data.

We only work with trusted, verified partners who comply with international data protection standards. All third-party partners are bound by confidentiality agreements with us and are not permitted to use your data for their own purposes.

HeyBet Baji reserves the right to update this privacy policy as needed. When changes are made:

• The "Last Updated" date at the top of this page will reflect any changes.
• For significant changes, a notification will be sent to your registered email address.
• Continued use of the platform after changes take effect will be considered acceptance of the updated policy.
• If you do not agree to the changes, you may request to close your account.

If you have any questions, concerns, or complaints about this privacy policy, please reach out to our dedicated privacy team.

We take every request seriously and work to resolve it as quickly as possible. Your trust in HeyBet Baji is our most valuable asset.